To achieve the best possible results, it's important to follow your recommended care schedule. Clients who stay consistent with their appointments typically experience the greatest improvements in their health and well-being.

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If you're unable to attend a scheduled appointment, please give us at least 24 hours’ notice so we can offer the slot to another client in need. As part of your agreed care plan, we’re committed to helping you stay on track. If you miss an appointment, we’ll attempt to contact you within 5 minutes to see if you’re simply running late or to check in on your well-being. If we can't reach you right away, we’ll follow up to reschedule and support your ongoing care.

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Please note that appointments missed without 24 hours’ notice may be subject to a charge. We also ask that missed appointments be made up within 24 hours whenever possible.

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If you would prefer not to receive follow-up calls, just let us know.

To support your practitioner and ensure a smooth session, please remove any necklaces, earrings or items from your pockets before your appointment. We also kindly ask that you set your mobile phone to silent upon entering the clinic.

Payment is due at the time of booking. If you require a written medical report for any reason, we’re happy to provide one for an additional fee.

Throughout your care, we may contact you regarding updates to clinic policies, your care plan, appointment scheduling, staff changes or upcoming events. Communication will typically be made via email, phone or post.

Please rest assured that your personal information will never be shared with third parties. Should any external organisation such as an insurance provider or medical professional request information your information, we will only release it with your written consent.

‍In this Clinic we will maintain your privacy, dignity and confidentiality at all times. If for any reason you wish to have a private discussion with your practitioner, please contact us to make arrangements.

To ensure we continue providing the highest standard of care, your practitioner may occasionally be away attending seminars or professional development events. During these times, another highly qualified practitioner will be available to support your treatment and keep your progress on track.

Continuing your care as scheduled is essential to achieving the best possible outcomes.